- Where in my local area can I find a store that sells Docs_
Since we are not Dr. Martens, we would not know. The purpose of these
Doc pages is to give you the option to buy via mail order from our
store in New Jersey.
- What's the difference between Smooth and Greasy_
Smooth is high shine. Greasy is a dull finish. Smooth is a hard leather.
Greasy is a soft leather. Smooth can be polished. Greasy can only
be polished with Dubbin.
- Do Docs come in half sizes_
No, sorry. Half sizes are not available.
- Are the Soles of Docs oil resistant_
Yes, they are Oil Resistant, but they are not Oil Proof.
- What are the differences in soles_
See our page of Dr
Martens Soles Photos.
- All those different leather styles/finishes... what do they mean_
See our Dr Martens
Leather Finishes Decriptions Page.
- If I have a style # but can't find it on your website can you special
order it for me_
No, sorry, any Docs we are able to get are listed on our website.
But you could try using the Search
Box on our site to find the Style #.
- If I order using my credit card when will it be billed and to whom_
Credits are NOT billed until the order is shipped. Your credit card
statement will be billed to Wild and Free Online.
- My Docs are in need of repair, can you help me_
If you bought your Docs from us less than 30 days ago refer to our
terms page for instructions. If you did not
buy your Doc from us we suggest you either contact the retailer you
did buy them from or if they are very old contact Doc
Martens to find out about any warranties they might offer.
- How can I contact Dr. Martens directly_
Dr. Martens has a website
- I heard that Dr. Martens come with a life time warranty_ Is that
true_
That is false. Although Dr. Martens will replace defective footwear,
it has no expessed warranty.
- I have a problem with my Docs and need them repaired_ What can
I do_
You can try bringing them to a local shoemaker. Another solution may
be to take them back to the place of purchase. Many stores will attempt
to have them repaired, but you should know that they are under no
obligation to do so.
- I can't seem to find a specific pair of Docs. How can I find them_
The best way is to know the style number and the color. There are
many slang expressions when it comes to Docs. This can create a problem
in locating the right pair. Also you should know that there are always
new styles and colors coming out and older ones discontinued, so it
may be impossible to find the exact pair you are looking for. IF IT'S
NOT ON OUR WEBSITE WE ARE NOT ABLE TO GET IT.
- If I order from you, how long can I expect to wait for my Docs_
If the style, color and size are in stock, we ship the next business
day, and depending on what part of the country you are in, you would
see them in 1 to 6 business days. If the Docs you are ordering are
not in stock, we can usually get them to you in 3 to 4 weeks. If you
are familiar with Dr. Martens, you know all about past availability
problems, so it is ALWAYS best to plan on a 3 to 4 week wait, especially
with rare styles. To check to see if the Docs you want are currently
in stock you can call 732.295.7550.
- But I need my new Docs soon. What is the best way to be sure I'll
get them on time. It is always best to allow yourself as much time
as possible when ordering Docs. Be wary of companies that promise
quick delivery. If you absolutely need your Docs in a hurry, there
are 3 things you should consider.
1) Always check on availability. You can do this by calling us at
(732) 295-7550 between 9am and 5pm EST Mon-Fri.
2) Request one or two day delivery (additional charge), especially
for people not on the East Coast.
3) Consider a similar style or color. There are many styles of Docs
that are very similar to each other. Take the time to examine all
the Dr. Marten pages.
|
